Some features may not be available during the systems upgrade (such as mobile check deposit), however, payments and utilizing payment methods (such as checks, debit cards, and credit cards) will still be processed. We’re confident that these upgrades will further strengthen our partnership and empower you to achieve your financial dreams.

Your online banking login may change; however, our team is working hard to ensure a seamless transition. Any changes to your online banking username will be communicated to you prior to conversion.

As part of the conversion process, you will be required to download our “new” mobile app, which will be available in your app store. You will also need to set up your login information after you download the new app.

Yes. When you login to your online banking for the first time post-conversion, you will have to establish new security questions.

Our implementation team is working to transfer payees over to our new online banking platform; however, you may have to set up your payees on our new platform.

Your transaction history may not be immediately available on Monday, May 13, but our team will be working hard to import your transactions as quickly as possible.

Yes! As part of the conversion, you will have a budgeting tool available to you on your online banking dashboard. You will be able to set savings goals and create spending categories to help you achieve your American Dream.

No, your account number or numbers will not change. If you have checks, you will still be able to use them as you do today.

You will receive two statements for May 2024. Your first statement will be dated May 8, which is the last day we will utilize our old vendor. You will also receive a statement after the conclusion of the month, which will encompass all transactions from May 8 through May 31. Going forward, your statement will be available at the end of each month on your checking account(s). If you have a savings account, those statements will be available after the end of each quarter (March, June, September, and December).

Yes, you will still be able to use your debit card. However, during the conversion weekend, we will be operating in an “offline” status, which means that your daily transaction limit will be lowered. Your ATM limit will be $200, and your point-of-sale (POS) limit will be $500.

Your current debit card will work through the end of May, and you should have your new debit card before the end of the month. If you do not receive your new debit card, please notify us immediately.

Our core processor, which our employees use every day to serve our customers, is being converted. The core conversion is an upgrade and an enhancement that will allow us to better serve our customers.

Our new core system will be “live” beginning Monday, May 13, 2024.

Absolutely nothing! Our conversion team has been working hard for the past several months to ensure that our customers will not be negatively impacted by the change.

Jack Henry & Associates (JHA) will be our new core processor. By switching to JHA, we will be able to serve our customers more effectively and efficiently.

Your in-branch experience will not change at all. For users of our online banking and/or our mobile app, you will see a few changes in the look and layout of your home screen. The new online banking will offer you the same or better functionality that you have come to expect from your current experience.